NCC Terms & Conditions
Operational Terms and Service Conditions for NCC Transfers
1. Introduction
These Terms & Conditions regulate the Chauffeur Service (NCC – Noleggio con Conducente) provided by Salvatore Covato, operating in accordance with Italian law and local transportation regulations. By booking or using the service, the customer accepts the terms outlined below.
2. Service Provider
Salvatore Covato Email: info@discoverthesicilianway.com Service: Private transfers, full day tours, and chauffeur services in Sicily.
3. Booking and Confirmation
3.1 Booking Methods
Bookings may be made through:
- contact form on the website
- phone
3.2 Confirmation
A booking is considered confirmed only after receiving written confirmation from the service provider. Prices, schedules, and service details are communicated in advance.
4. Rates and Payment
4.1 Rates
Rates include:
- professional driver
- vehicle
- fuel
- passenger insurance
- taxes
4.2 Extra Charges
Additional fees may apply for:
- waiting time
- itinerary changes
- night service
- additional stops
- special requests
4.3 Payment Methods
Accepted payment methods include:
- cash
- bank transfer
- electronic payment (if available)
5. Customer Responsibilities
The customer agrees to:
- be ready at the scheduled pickup time
- respect the vehicle and its equipment
- follow safety rules (seat belts required)
- communicate any changes in advance
The customer is responsible for any damage caused to the vehicle due to improper behavior.
6. Luggage
The service provider is not responsible for:
- loss of personal belongings
- damage to fragile items not properly packed
Luggage must fit within the vehicle’s capacity. Oversized items must be communicated in advance.
7. Delays and No Show
7.1 Customer Delay
A grace period may be granted depending on the service type. After the grace period, waiting time fees may apply.
7.2 No Show
If the customer does not show up at the agreed time and place without prior notice, the service may be charged in full.
8. Service Modifications and Cancellations
8.1 Customer Cancellations
Cancellation terms are communicated at the time of booking. Late cancellations may incur a fee or full charge.
8.2 Provider Cancellations
The provider may cancel or modify the service in case of:
- severe weather
- road closures
- safety concerns
- force majeure
In such cases, the customer will be informed as soon as possible.
9. Liability
The provider guarantees:
- vehicles in full compliance with legal requirements
- valid insurance
- professional and safe driving
The provider is not responsible for delays caused by:
- traffic
- weather
- road conditions
- events beyond control
10. Insurance
All passengers are covered by mandatory insurance as required by Italian law. The insurance does not cover personal items or luggage.
11. Conduct on Board
Passengers must:
- behave respectfully
- avoid smoking inside the vehicle
- avoid consuming food unless authorized
- follow the driver’s instructions for safety
The provider may refuse service to passengers behaving inappropriately.
12. Applicable Law
These Terms & Conditions are governed by Italian law. Any disputes shall be handled by the competent courts in Italy.
13. Changes to These Terms
The provider may update these Terms & Conditions at any time. The date of the latest update appears at the bottom of the page.
